Subject: Tech Support Candidate - Akansha Singh
From: Akansha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:04:26 -0500

| | Tech Support Test

Name | Akansha Singh
E-mail | [email-masked]
Phone Number | (91) 7309817219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc first bank | Associate | 15 feb | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This will depend upon the error. I will be asking what is the error saying. Then I'll google it and give the solution, if it is unknown to me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in phone
Turn on speaker device.
Search for speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience as of now of 1.5years and 100% satisfied customers till date.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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