Subject: Tech Support Candidate - Ravindra Kumar
From: Ravindra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:51:23 -0500

| | Tech Support Test

Name | Ravindra Kumar
E-mail | [email-masked]
Phone Number | (91) 9903645098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | palam metro
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sa network pvt ltd | network engineer | 20th December 2020 | 25k/month
Previous Employer 1 | airtel | network engineer | 14th oct 2015 | 20k/month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will cheq the internet connection wheather my device is connected with the internet or not and then if network is okay then I will cheq my device time and date setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch ON the bluetooth speaker
2. Need to ON the  bluetooth of mobile
3. Then connect mobile mobile with speaker bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I am technically strong in networking domain and my communication is well as well. So I can satisfy the customer and can resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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