Subject: Tech Support Candidate - Adil Akram
From: Adil Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:39:12 -0500

| | Tech Support Test

Name | Adil Akram
E-mail | [email-masked]
Phone Number | (+91) 8505906637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindi Kunj, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Executive | Till date | 27700
Previous Employer 1 | Printeverything | Sales Executive | 1/12/2020 | 17000
Previous Employer 2 | Sony India | Trainee Technical Support | 21/11/2019 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear cache>>clear cookies>> open in new tab>> try to open in another browser>> check internet speed/connectivity>> clear history>> restart device>> contact mobile or website support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On mobile bluetooth and on bluetooth speaker>> search nearby devices>> select bluetooth speaker  and pair devices >> Connected
What according to you makes you a good candidate for customer service or technical support job? | I have experience of approx 1.5 years in the same field and I am punctual and can work under pressure. Work as individual and as well as with team. I am from technical background. I have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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