Subject: Tech Support Candidate - Pulkit Arora Pulkit
From: Pulkit Arora Pulkit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:39:14 -0500

| | Tech Support Test

Name | Pulkit Arora Pulkit
E-mail | [email-masked]
Phone Number | (91) 8920383349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arvato | Customer support executive | 30 dec2020 | 18000
Previous Employer 1 | Teleperformance | Customer support executive | 11August2020 | 15000
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error while opening the website the error may be because of internet connection so first of I will check the WiFi modem that all wires are connected properly or not (may be wire is  loosely connected with modem) . If problem still exist then I will go to the browser settings and allow the pop ups and cookies as well then definitely problem going to be solved if not . Then I will checking on which browser I am opening the website so if I was opening on browser other than internet explorer that may be be the casing the issue that the following trouble shooting steps I will go through.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switch on the Bluetooth of the speaker
Secondly switch on the Bluetooth of mobile phone as well through which I have to connect
Thirdly check the following list of devices and then I will select speaker as a device in Bluetooth section  and then automatically speaker get connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I love to interact with people so that why I have chosen customer service line and also I am graduated from technical stream(B.tech) therefore I think I can be the best candidate for this profile. I also do have a experience in this customer support field so that will also going to help me to do better in this line.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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