Subject: Tech Support Candidate - Sameer Kumar
From: Sameer Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:37:18 -0500

| | Tech Support Test

Name | Sameer Kumar
E-mail | [email-masked]
Phone Number | (+124) 7042424069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Technical support ppc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shine tech support llp | Tech sales and support | 31st March,2020 | 37500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet connectivity
2.Troubleshooting of wifi Re-connection
3.Range of the wifi-router
4.Re-setting browser
5.Un-lock blocked website
6.Call ISP and Ask them whether it is blocked by the service provider or not
7.firewall allowance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker device
2.open bluetooth in your phone and check the name of the speaker bluetooth
3.Pair it with speaker
4.Set a pair code if it is required
5.you will be connected

What according to you makes you a good candidate for customer service or technical support job?

Because i love to be in this industry and i really enjoy this work environment.
Because i want to help users so they can get rid of the problem as soon as possible so they could do what they want.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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