Subject: Tech Support Candidate - Akash Tiwari
From: Akash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:33:10 -0500

Tech Support
Test

Name

Akash
Tiwari

E-mail

[email-masked]

Phone Number

(91) 7905067239

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Madangir village

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Noida

24000

Previous Employer 1

Na

Na

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-check the url in the address bar

2- check the network connection

3-clear cache and cookies

4- refresh the browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1 -
On the speaker

Step  2 -  turn on the Bluetooth mode in speaker

Step 3 - turn on the bluetooth in your mobile

Step 4 - click on your device name and do pair with it

Step 5 - its connected enjoy your music.

What according to you makes you a good candidate
for customer service or technical support job?

Because i
am a technical guy i am graduated in bachelor of computer applications and now
pursuing mca have good knowledge in this field and i have work experience in
customer service but want to be on technical support job because i love to be
part of technical team.

On a scale of 1 - 5 please rate your
fluency in spoken English

4