Subject: Tech Support Candidate - Manish Kapoor
From: Manish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:19:44 -0500

| | Tech Support Test

Name | Manish Kapoor
E-mail | [email-masked]
Phone Number | (91) 9811092635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The oberoi Rajvilas | IT Supervisor | Curre tly working | 25000
Previous Employer 1 | Deware technology solutions | Implementation specialist | 31st Aug 2020 | 35000
Previous Employer 2 | The oberoi Gurgaon | IT assistant | 24th December 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I'll check internet connection.
2) If internet working then will check on other browser.
3) If on other browsers as well it will not work then, may be issue is with certificate
4) This is the basic rest totally depend on error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First turn on the bluetooth speaker.
2) Then turn on the Bluetooth on phone and search for bluetooth devices.
3) once bluetooth speaker name shows in search list of phone click on the name and click on connect.
4) once connected shows connected on top of bluetooth list.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction with the services provided by me matters alot. So as per me good knowledge of product on which i am working and resolve the issue in less time and in last with the services customer satisfaction makes me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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