Subject: Tech Support Candidate - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:53:53 -0500

| | Tech Support Test

Name | Sachin Sharma
E-mail | [email-masked]
Phone Number | (+91) 9899601998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | SQL Server 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxworth Electronics Pvt. Ltd. | Support Executive | NA | 19650
Previous Employer 1 | Quadlabs Technology Pvt. Ltd. | Application Support Engineer | 13 jan 2020 | 17500
Previous Employer 2 | ITC Ltd. | IT Support Executive | 15 April 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If an error comes then

Firstly, I can check my internet connection. If internet is working fine then i will check the website name that i have typed correctly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, I have turn on the speaker bluetooth.
then turn on my phone bluetooth and search for a nearby device.
then if i got my speaker bluetooth name then will try to connect with the same.

What according to you makes you a good candidate for customer service or technical support job? | I have 3.5 year of experience in the field of application support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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