Subject: Tech Support Candidate - Ritul Kulshrestha
From: Ritul Kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:42:46 -0500

| | Tech Support Test

Name | Ritul Kulshrestha
E-mail | [email-masked]
Phone Number | (91) 6399088697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj Nagar Part 2 Palam New Delhi 110077
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Application support Engineer | | 18000
Previous Employer 1 | APC Technologies | Sales Engineer | 2 Sep 2019 | 16000
Previous Employer 2 | Sero Lighting Pvt ltd | Production Engineer | 4 Feb 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will open troubleshoot computer problems and goto in network and internet then will click on connect to the internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the speaker and open the blutooth in mobile then will search available devices name of the speaker and click on it then it will be connected with phone.
What according to you makes you a good candidate for customer service or technical support job? | Customer Service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |