Subject: Tech Support Candidate - Montu Kumar
From: Montu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:27:19 -0500

| | Tech Support Test

Name | Montu Kumar
E-mail | [email-masked]
Phone Number | (+91) 8279721676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nokia corporation Limited | Test Engineer | Friday | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This webpage is not available is one of the most irritating errors in Google Chrome that many internet users are encountering. When it occurs, you won’t be able to access the requested website or many other sites, depends on what the reason is.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.

Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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