Subject: Tech Support Candidate - Ajinkya Kanade
From: Ajinkya Kanade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:10:26 -0500

| | Tech Support Test

Name | Ajinkya Kanade
E-mail | [email-masked]
Phone Number | (91) 9326521266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ASM enterprises solutions limited | Remote support engineer | | 17000
Previous Employer 2 | Wipro technologies Ltd | Desktop support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all checking the network cables or wifi is connected. Then I will check system ip address.Then I will ping the dns address.Then check the proxy settings in
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all keep both the device within 10m distance then Turn on the bluetooth on mobile then turn on the bluetooth on speaker phone automatically detect the bluetooth signal send by the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Customer interaction and satisfaction is most important in customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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