Subject: Tech Support Candidate - Kamal Nayani
From: Kamal Nayani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:53:01 -0500

Tech Support
Test

Name

Kamal
Nayani

E-mail

[email-masked]

Phone Number

(91) 8447600791

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Saket

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

DMI housing finance pvt ltd

System engineer

31st March

24000

Previous Employer 1

Zion computer pvt ltd

Technical
support

30st August

21000

Previous Employer 2

Progressieve infovision pvt
ltd

Helpdesk IT support

31st December 2018

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection

2.check the website address properly

3.Check the proxy.

4. Clear cache and history or reset browser.

5. Check the IP

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

On the
Speaker and mobile

Click on Bluetooth option

Speaker name is detected in the list

Click on speaker name and paired with mobile

What according to
you makes you a good candidate for customer service or technical support
job?

I am quick learner

I have ablity to handle frustrate customers with good technical skill

I am good listener

On a scale of 1 - 5 please rate your
fluency in spoken English

4