Subject: Tech Support Candidate - Sonali Ailani
From: Sonali Ailani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:41:35 -0500

| | Tech Support Test

Name | Sonali Ailani
E-mail | [email-masked]
Phone Number | (738) 0466285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | V5 global | ISD | 7 March 2020 | 16k +incentive
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try using another browser
2. First I will see the website has access at that time to open or not
3.I will make sure the website is not blocked in my computer if yes then i will unblock and use

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth on both computer and Mobile Phone
2. Search device from phone
3. Got device name (xyz)
4. Connect
5 . Use

What according to you makes you a good candidate for customer service or technical support job?

A candidate should be good at problem solving,A candidate should solve the problem of customer asap,
A candidate should be alert at work time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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