Subject: Tech Support Candidate - Rahul Ranjan
From: Rahul Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:39:16 -0500

| | Tech Support Test

Name | Rahul Ranjan
E-mail | [email-masked]
Phone Number | (+91) 9599234952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alchemist Ltd. | System Engineer | As per offer | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection if not connected, please connect internet to computer.
Troubleshoot the computer and delete all cookies and temporary files.
Next go to default browser in that in right side browser go to setting ->History->clear all history.
Then open the browser and search whatever you want it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Control Panel->Click Hardware and Sound-> turn on Bluetooth ->Search the nearest Bluetooth device and connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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