Subject: Tech Support Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:15:52 -0500

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8860347212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hodal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Inotech Ltd | Sr. Associate | | 30,000/
Previous Employer 1 | NLB Services Pvt. Ltd | Associate | 15 Oct, 2018 | 24000/
Previous Employer 2 | Accel Frontline Ltd. | Customer Support Executive | 10 Nov. 2016 | 18000/

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Good Morning IT,

How may assist you.

Ok, you are unable to open (www.ndtv.com).

Definitely I'll help you please wait a moment.

May I know your good name please.
Please note down service request number.

Please follow the below steps:

1. Clear the browser history.
2. Check the settings.
3. Please add the URL in trusted site and try again
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Kindly enable the Bluetooth in both devices and search the Bluetooth device in the mobile phone and connect the devices.
What according to you makes you a good candidate for customer service or technical support job? | I will provide quantitative aptitude to resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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