Subject: Tech Support Candidate - Monu Kumar
From: Monu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:09:05 -0500

Tech Support
Test

Name

Monu
Kumar

E-mail

[email-masked]

Phone Number

(91) 9555313704

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT Data and Surveying Services India Private Ltd

Senior executive

Still
working

31 k

Previous Employer 1

Infodart Technology
Ltd

executive

26 feb 2018

20 k

Previous
Employer 2

Crystal Solution Ltd

technical support engineer

17 Sep
2015

15
K

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In customer support, investing in better
troubleshooting skills pays off in the form of happier customers and more
efficient agents.

Ineffective troubleshooting often ends up putting the onus of investigation on
the customer, asking for more details and tests and information that might not
even be relevant to fixing the problem. This is a ton of additional effort for
the customer, who just wants a quick fix to the problem. High-effort situations,
like back and forth emails, are the leading cause of customer disloyalty, and
even if you resolve the issue in the end, customers will remember how
frustrating it was to get a resolution.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factor to be considered for someone to be a great candidate of a
customer service job. First, I think is experience, you can always have a better
trust to someone who has experience of doing something and their achievements on
that experience is a great factor too. Second is attitude, a person with a
positive personality will always be a good factor to any job. Someone who sees
every problem as an opportunity to improve or showcase their skill is a great
addition to a company. Lastly, education, though it is very important to some
that you finished at least a diploma it doesn't necessarily to others. Some
companies gives priority to trainings that are particular to the job you are
applying.

On a scale of 1 - 5 please rate your fluency in spoken
English

5