Subject: Tech Support Candidate - Ravi Goyal
From: Ravi Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 03:46:50 -0500

| | Tech Support Test

Name | Ravi Goyal
E-mail | [email-masked]
Phone Number | (+91) 9996066232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sector, 8
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | CCTV Engineer | Currently working | 30000
Previous Employer 1 | Orion Edutech | H/w & N/w Trainer | 9 Oct, 2019 | 22000
Previous Employer 2 | Tyco Fire and Security | Technical Executive | 17-06-2016 | 16000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will be check the internet connection Internet is working or not
2. If internet is not working then I will unpluggh the Network cable from Ethernet port and I will be check the colour code of network cable

3. Suppose colour code is wrong then I will cut the cable from RJ-45 connector and Re-arrnge the correct colour coding.

4. After that I will be take a new RJ-45 connector and punch the connector in Network cable via crimping tool.

5. After crimping Networking cable I will be check the Network cable by using LAN Tester.

6. Now cable is ok then I will be Re-plugged the Network cable in Ethernet port.

7. Now I will go the internet connection . Now I have checked intrnet is working fine

8. Now I will be open the browser and type the www.ndtv.com suppose that now still getting the error message then I will be read the error message

9. I will go the browser settings and clear all the cookies.

10. Now I will be again try www.ndtv.com . Now website will be open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth of mobile and speaker
2. Search the name of Bluetooth name of speaker
3. If name will be found then connect the Bluetooth speaker with mobile

What according to you makes you a good candidate for customer service or technical support job? | Nothing
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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