Subject: Tech Support Candidate - Faizan Khsn
From: Faizan Khsn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 03:35:32 -0500

| | Tech Support Test

Name | Faizan Khsn
E-mail | [email-masked]
Phone Number | (91) 9654696331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunetwork | Sr System admin | 6/Feb/21 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Just open chrome browser and type google.com if you are able to browse then youn connected with internet and there is a problem with NDTV site.
If you are not able to browse anything just check your internet connection.
If it is proper check DNS server by pinging 8.8.8.8.
Check your cable and connector.
If all well then the problem might be on site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Just open the bluethoot on both the device.
Make sure your speaker bluetooth is discoverable, once you make it discoverable It will appear on your phone when you search the device via bluetooth.
Then pair it and connect.

What according to you makes you a good candidate for customer service or technical support job?

It's been 5 years I'm wotking in IT and I have resolved many problem on time and I never gave up on any kind of problem, it tried my best and resolved those.
I think this could make me perfect candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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