Subject: Tech Support Candidate - Sreekanth M
From: Sreekanth M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 03:23:31 -0500

| | Tech Support Test

Name | Sreekanth M
E-mail | [email-masked]
Phone Number | (91) 9809757433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palakkad, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printers sharing, video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kerala State IT Mission | Technical support engineer | | 21000
Previous Employer 1 | Digital way infosystems | Service engineer | | 8000
Previous Employer 2 | SFO technologies | Trainee engineer | | 5000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure the internet connectivity.
Restart modem.
Check IP status.
Check ping test
Check proxy
Clear history ,cache and restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both devices
Go to settings and Search bluetooth device on bluetooth menu
Select the blue speaker device and pair it.

What according to you makes you a good candidate for customer service or technical support job?

Be patient and optimistic.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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