Subject: Re: Tech Support Candidate - Surabhi Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 23:15:10 -0700 (MST)

scheduled 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Feb, 2021, at 20:02, Deeksha Dadu <[email-masked]> wrote: 

She is not answering the call, schedule a call with her on Monday between 3-4pm 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 7:50 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Surabhi Yadav 

Her spoken is good, 
Having technical experience too. 
She have to serve 2 months notice 
Her current salary is 26000/- 
Expecting hike on same 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:11, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

First round 

From: Surabhi Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 30 January 2021 at 7:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Surabhi Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Surabhi Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9205567823 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Citrix, VPN, MS outlook 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Senior Analyst 	Still working 	26k 
Previous Employer 1 	Prometric 	Analyst 	Aug 2014 	18k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will check my internet connection and try to open other websites. If they are opening fine then i will check any kind of blocking in the browser. I will add the site (www.ndtv.com) in trusted site list and allow all the cookies. Lastly i will try to reset the browser and then check. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and thr Bluetooth of my mobile. 
Go to the bluetooth setting of my mobile and select the speaker name in order to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been working in the field from last 5 years. 
I have provided prompt support to the customers and received numerous positive surveys for the same. 
I am aware of the process, guidelines and deadlines of the service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5