Subject: Tech Support Candidate - MOHAMMED RABAH K
From: MOHAMMED RABAH K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 00:53:28 -0500

| | Tech Support Test

Name | MOHAMMED RABAH K
E-mail | [email-masked]
Phone Number | (91) 7012654849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MALAPPURAM
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
network firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | aforeserve | calicut | working |
Previous Employer 1 | network consultancy services | calicut | 2019 |
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check whether the computer is connected to internet or not.
2a.If its connected check whether the website address is correct or not
2b.Of its not connected to the internet.check whether the cable from the switch or modem is plugged into the network port or not
If its plugged,then will enter to the network adapter setting in the pc and  enable DHCP or static IP considering how the modem or router is configured,including dns and gateway.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on both bluetooth speaker and mobile
2.switch on bluetooth option in mobile and the in the available devices you will find the name of the bluetooth speaker.Just touch on the name of the device.The bluetooth speaker will connect automatically and speaker will respond

What according to you makes you a good candidate for customer service or technical support job? | I have worked with several clients in resolving their networking issues.I am confident I could do it with ease
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |