Subject: Tech Support Candidate - Ashish Walhekar
From: Ashish Walhekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 23:43:11 -0500

| | Tech Support Test

Name | Ashish Walhekar
E-mail | [email-masked]
Phone Number | (91) 9822781450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nandedcity Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Formatting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Herc Material Handling LLP | Engineer | Working | 30000
Previous Employer 1 | Uber Zomato Swiggy | Delivery boy | Working | Depending on delivery
Previous Employer 2 | SAJ Test Plant | Manager Design | 2 Nd February 2018 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Main step is to read the error showing on screen. According to error occurred I will check the system. If error is not mentioned clearly then will follow below steps one by one.

1st I will check internet connection. If not solved issue 2nd I will check is specific website is blocked on browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth in phone. Press and hold Bluetooth speaker button. Speaker name will be then visible in phone. Select speaker in phone Bluetooth list and pair with phone.
What according to you makes you a good candidate for customer service or technical support job? | Helping beyond the limits and knowledge about service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |