Subject: Tech Support Candidate - Saurabh Yadav
From: Saurabh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 22:11:56 -0500

| | Tech Support Test

Name | Saurabh Yadav
E-mail | [email-masked]
Phone Number | (+91) 8010108562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process associate | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First the figure out where the problem is: open a new tab and check to see if I can load the another website like www.google.com, if can’t open another website then move to next step
Step 2: launch another browser like internet explore and try to open the site you were having problems with.

The problem happens with certain websites
If we see any of these error messages, it might just be a problem with Firefox's/chrome’s cache:
The connection was interrupted
The connection was reset
In this case we can try clearing Firefox's/chrome’s cookies and cache

If clearing Firefox's cookies and cache didn't work than it means The website loads but doesn't work properly
It might be the problem only happens in Firefox
So these are the step I will take in logical order and there are more step as well to troubahoot the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth
Step 1: Pair a Bluetooth accessory
Important is our devices stay paired until you unpair them.

Step 2: Connect
Swipe down and check
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | According to me the positive attitude towards customer and willingness to help someone by providing the correct resolution or information makes you a good candidate for customer service support and show willingness to help show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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