Subject: Tech Support Candidate - Kaushal Mishra
From: Kaushal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 20:57:50 -0500

| | Tech Support Test

Name | Kaushal Mishra
E-mail | [email-masked]
Phone Number | (011) 9268735341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shiv Vihar Karawal nagar Delhi 94
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unisys | Senior technical Support Engineer | Till | 20K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are tests you can run on your own to determine the source of an unplanned website outage. The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.

If you can reach those pages, then the problem is that you can’t reach a specific page or pages. If you can’t reach another website, then your next step is to try another browser.

You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

If the issue is with your cookies or cache, you’ll probably see one of these error messages:

The connection was resetThe connection has timed outThe connection was interrupted

Even though these sound like server down issues, they’re easier to fix than that. Finally, if you can’t access your website in multiple browsers, even after clearing cookies and cache, the next likely source for the problem is your ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settingsTap the Bluetooth optionTurn on Bluetooth A list of available devices will appear.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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