Subject: Tech Support Candidate - Md Azizullah Sami
From: Md Azizullah Sami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 15:30:03 -0500

Tech Support
Test

Name

Md
Azizullah Sami

E-mail

[email-masked]

Phone Number

(91) 8287802924

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Wazirabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIit ltd

IT support

24750

Previous
Employer 1

Evission

Desktop support

2019

20000

Previous
Employer 2

In your past experience you have (select
all that applies)

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First we check Internet
connection after that we use command iP config, ip config /all , we will use
ping command. I will use a command ipconfig /release and ipconfig /renew we will
change dns address,

Google dns address. We will reinstall Google Chrome. Finally I will reboot the
system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First click on Bluetooth of phone and after
that click on Bluetooth speaker then it's showing

Then connect it.

What according to you makes you a
good candidate for customer service or technical support job?

First good listener and  possess good technical knowledge and
should be polite

On a scale of 1 - 5 please rate your
fluency in spoken English

4