Subject: Tech Support Candidate - AMARJEET MAHTO
From: AMARJEET MAHTO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 12:33:07 -0500

| | Tech Support Test

Name | AMARJEET MAHTO
E-mail | [email-masked]
Phone Number | (91) 9899204416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Projector & CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CONSILIUM MIDDLE EAST (FZC) | IT Executive | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all i will check network connection wire/WiFi
then will refresh the to 2-3 times of browser and then i will check another website for crosscheck.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | step 1...press Bluetooth symbol for 2-3 second sound will come ...Bluetooth on then open your phone setting and go to Bluetooth option after the on symbol off Bluetooth their will show blue name/model no and click and connect.
What according to you makes you a good candidate for customer service or technical support job? | Have good experience of work and take good decisions.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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