Subject: Tech Support Candidate - Pramod Truvedi
From: Pramod Truvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 12:16:18 -0500

| | Tech Support Test

Name | Pramod Truvedi
E-mail | [email-masked]
Phone Number | (91) 7753091122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Chuknoo securities limited | Technical support executive | 20-09-2018 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will make sure that my url is correct or not. If url is corrent than i will check my network connection is okay or not. After that i will Check my ip address and dns, ping with host websites And than i will reload my web page if any error is occured again that i will clear my browser's cookies. i will check other site is working properly or not if other website  will open properly than i will check that website i am trying to open is blocked from my server or firewall or not.. if everything is okay than i will restart my computer after that i will check again my website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all I will start my bluetooth speaker after that i will open my mobile phone's bluetooth and tap on add new device. if any device is not found than i will scan again and i will check my bluetooth speaker is start  properly or not?and after that i will tap on device name and pair the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

First of  all I think is i have approx 5 years  experience to handle my customers. i know how to deal with clients and customer with positive thinking and positive communication and you can always have a better trust to someone who has experience of doing good dealing with their clients and their achievements on that experience is a great factor too. When it comes to customer service I am a kind of person who always tries to capture the mindset of the customer and resolve the issues. Primarily i know how and when to switch our personality while dealing with different kind of customers coming from different cities or countries. Our Customers should feel very comfortable and friendly while communicating with us.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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