Subject: Tech Support Candidate - Badari Badari
From: Badari Badari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 11:13:38 -0500

| | Tech Support Test

Name | Badari Badari
E-mail | [email-masked]
Phone Number | (+91) 8194959442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Cisco IP communicator, office 365 proplus

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | April | 20k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- First check the address what I entered is right or wrong
- check internet connectivity
- check in different browser in the system
- clear the cache files and reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- First power on the Bluetooth speaker
- Turn on the Bluetooth on the mobile device we want to connect
- Next open the Bluetooth settings check the availability names
- choose the device we want to connect, right click on the device name and press connect
- After we will receive a voice message from speaker device connected / paring successful

What according to you makes you a good candidate for customer service or technical support job?

- good communication
- Accepting the work
- Listing skill
- Learning the new topics
- Implementation
- adaptiveness
- Patients with users

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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