Subject: Tech Support Candidate - Ankit Vats
From: Ankit Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 10:10:06 -0500

Tech Support
Test

Name

Ankit
Vats

E-mail

[email-masked]

Phone Number

(110020) 8447469981

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Career builder

Customer support
specialist

Currently working

40k

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
I'll check my internet connection if it works fine then I'll do clear my system
browser history, cache & cookies or try open in different
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to setting

Tap on the Bluetooth

Turn on the Bluetooth

List of available device listed

If speaker is not listed press the Bluetooth button on your speaker that make it
discoverable.

On your mobile select the your Bluetooth with brand name or model no on it and
your connected .

What according to you makes you a good candidate
for customer service or technical support job?

First I'm
active listener and listen the customer needs or query and provide the best
solution.

On a scale of 1 - 5 please rate your fluency in spoken
English

3