Subject: Re: Tech Support Candidate - Surabhi Yadav
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Feb 2021 14:32:04 +0000

She is not answering the call, schedule a call with her on Monday between 3-4pm

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 7:50 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Surabhi Yadav

Her spoken is good,
Having technical experience too.
She have to serve 2 months notice
Her current salary is 26000/-
Expecting hike on same

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 2 Feb, 2021, at 17:11, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Surabhi Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 30 January 2021 at 7:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Surabhi Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Surabhi Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9205567823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Citrix, VPN, MS outlook
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  Still working   26k
Previous Employer 1     Prometric       Analyst Aug 2014        18k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check my internet connection and try to open other websites. If they are opening fine then i will check any kind of blocking in the browser. I will add the site (www.ndtv.com) in trusted site list and allow all the cookies. Lastly i will try to reset the browser and then check.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker and thr Bluetooth of my mobile.
Go to the bluetooth setting of my mobile and select the speaker name in order to connect.
What according to you makes you a good candidate for customer service or technical support job? I have been working in the field from last 5 years.
I have provided prompt support to the customers and received numerous positive surveys for the same.
I am aware of the process, guidelines and deadlines of the service.
On a scale of 1 - 5 please rate your fluency in spoken English  5