Subject: FW: Tech Support Candidate - Siddhartha Chopra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 5 Feb 2021 13:56:06 +0000

Schedule him for interview as well on Tuesday

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 5 February 2021 at 6:52 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Siddhartha Chopra

His spoken is good, Having good accent
Having technical experience too
Have to serve 30 days notice
His current salary is 30000/-
Expecting near about 40000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 5 Feb, 2021, at 18:27, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Siddhartha Chopra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 5 February 2021 at 1:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Siddhartha Chopra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Siddhartha Chopra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8377958956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Vasundhra, Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        R4 Solutions    IT service desk Still working   30,000
Previous Employer 1     Vmapp Technologies      Technical support       27/11/2018      22,000
Previous Employer 2     Wipro Infotech  IT helpdesk     06/02/2017      16,000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check whether user is typing correct web address or not.
2. I will ask user to try it on different browser.
3. I will try to open website at my end to check if that site is working or not.
4. I will ask user to check the internet connection and help user to connect it properly and in secured manner.
5. After troubleshooting, I will ask user to restart the computer in order to make necessary changes.
By following these steps, I can help user to open a website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. I will power on the bluetooth speaker.
2. I will turn on the bluetooth of mobile phone and search for the speaker under available Bluetooth devices.
3. I will pair the devices using bluetooth connectivity.
4. In case I am unable to find the name of speaker under bluetooth devices, I will reboot both the devices one by one and try again to pair both the devices.
What according to you makes you a good candidate for customer service or technical support job? 1. I am working in international technical support since 2016.
2. I have an experience in handling and troubleshooting IT related devices.
3. For this job, candidate have to properly listen and understand the problem of user and I am a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English  3