Subject: Re: Tech Support Candidate - Kaushiki Yadav Kaushiki
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 06:39:15 -0700 (MST)

No. is out of Network 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Feb, 2021, at 18:58, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kaushiki Yadav Kaushiki < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 February 2021 at 1:43 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kaushiki Yadav Kaushiki 

	

	
	
			Tech Support Test 
		
	Name 	Kaushiki Yadav Kaushiki 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8052378522 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Currently in Allahabad though work location is GURGAON 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British telecom 	Associate Engineer 	31st March 	34416 
Previous Employer 1 	Wipro 	Setup configuration specialist 	September 2019 	25600 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will try to identify the type of error whether its proxy error, server error etc , will check if working for other of my colleagues and sometimes browser caches cookies creates the issue so will check with that as well. Will add site to compatible links from settings and also try to add the same to trusted sites. If didn't worked then willproceed to reset the browser and also will give a try to use other browser as may be it is browser specific. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	* Turn on the bluetooth on my phone under network options and will switch on the speaker as well. 
* On my phone from available devices to pair will choose the relevant device to pair 
* Click connect to complete the pairing 
	What according to you makes you a good candidate for customer service or technical support job? 	* From my previous experiences i am glad to say that i have a good customer handling capabilities in terms of communication, understanding the user's query. 
*Resolving their queries with accuracy and precision 
*Maintaining a great user experience 
*Got a good convincing ability 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5