Subject: FW: Tech Support Candidate - Kumari l Madhu
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 5 Feb 2021 13:30:52 +0000

First round

From: Kumari l Madhu <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 February 2021 at 10:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kumari l Madhu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kumari l Madhu
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9074522384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mayur Vihar Phase-1 extension, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Infrastructure related support, outlook issues, vpn issues etc.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     HCL Technologies        Senior Analyst  07/09/2020      34000 approx
Previous Employer 2     Wipro Ltd       Senior Associate        16/09/2018      21000 approx
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I'll check if my internet connection is stable or not. For this, I need to check if any other site or search engine is opening or not.
2)If first step is fulfilled, I'll check the given site with any other browser. It may work with other browser. But if it doesn't work, then I need to check accordingly.
3)If nothing is working (as per step 1) then I'll reconnect my internet connection. That should ideally resolve the issue.
4) If other sites are working well (as per step 2), I'll check for the compatibility details. As a computer user, I might not have the manual proxy details, so I'm not mentioning that here.
5) There is one more possibility. The pop up may be blocked. When we open the given site, the browser gives a notification of pop up (blocked generally). I'll allow the pop up in such case and the issue will be resolved.
6) We can also deleting cookies and history from internet options menu.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the bluetooth device ( need to keep it in pairing mode for first time connection which varies according to bluetooth speaker).
2) Turn on Bluetooth of the mobile phone and search for the device name ( mostly it searches automatically).
3) Tap on the desired device name and it will start pairing ( if first time) and connect automatically.

Note : If the device is alredy paired to a mobile phone, it will search and auto connect as soon both the bluetooths are switched on.
What according to you makes you a good candidate for customer service or technical support job? I'm a good at listening to people's issues patiently and love to provide them with best possible resolution. Also, I have technical educational background which helps me in providing technical support too.
On a scale of 1 - 5 please rate your fluency in spoken English  4