Subject: FW: Tech Support Candidate - Kaushiki Yadav Kaushiki
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 5 Feb 2021 13:28:29 +0000

First round

From: Kaushiki Yadav Kaushiki <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 5 February 2021 at 1:43 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kaushiki Yadav Kaushiki

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kaushiki Yadav Kaushiki
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8052378522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Currently in Allahabad though work location is GURGAON
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        British telecom Associate Engineer      31st March      34416
Previous Employer 1     Wipro   Setup configuration specialist  September 2019  25600
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will try to identify the type of error whether its proxy error, server error etc , will check if working for other of my colleagues and sometimes browser caches cookies creates the issue so will check with that as well. Will add site to compatible links from settings and also try to add the same to trusted sites. If didn't worked then willproceed to reset the browser and also will give a try to use other browser as may be it is browser specific.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * Turn on the bluetooth on my phone under network options and will switch on the speaker as well.
* On my phone from available devices to pair will choose the relevant device to pair
*  Click connect to complete the pairing
What according to you makes you a good candidate for customer service or technical support job? * From my previous experiences i am glad to say that i have a good customer handling capabilities in terms of communication, understanding the user's query.
*Resolving their queries with accuracy and precision
*Maintaining a great user experience
*Got a good convincing ability
On a scale of 1 - 5 please rate your fluency in spoken English  5