Subject: Re: Tech Support Candidate - RUPESH KUMAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 06:27:31 -0700 (MST)

He don't have technical experience 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Feb, 2021, at 18:51, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: RUPESH KUMAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 February 2021 at 7:58 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - RUPESH KUMAR 

	

	
	
			Tech Support Test 
		
	Name 	RUPESH KUMAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9447400021 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	nA 
Previous Employer 1 	Dockendale 	TR.OS 	08/2019 	25000 
Previous Employer 2 	MAC Ship Design 	Naval Arch 	2018 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	-Reload the browser can open the website again.(Issue can be with the Heavy traffic) 
-Try a different browser if possible 
-Check the error code and troubleshoot if required. 
-Check if any internal software is interrupting(Firewall,Antivirus etc.) 
2.Check Internet Connectivity in PC, followed by a restart. 
3.Try out changing the DNS Server. 
2.Check Internet Connectivity in Router and reboot the router/modem.(wait for 10 secs before starting again) 
3.Check With the ISP and try again Later 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	-Power On bluetooth on both the devices. 
-Turn on to pairing mode in bluetooth speaker (Ref Manual) 
-Search the Name of bluetooth speaker in mobile and hit connect. 
-Enter passcode (Check with the manual) 
-Check with mobile to see if device is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I possess - 
-Good communication skills and Technical Knowledge. 
-Ability to understand any technical issue. 
-Willingness to learn and grow 

Otherwise an interview could be the deciding factor 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5