Subject: Re: Tech Support Candidate - Siddhartha Chopra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 06:22:03 -0700 (MST)

His spoken is good, Having good accent 
Having technical experience too 
Have to serve 30 days notice 
His current salary is 30000/- 
Expecting near about 40000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Feb, 2021, at 18:27, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Siddhartha Chopra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 February 2021 at 1:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Siddhartha Chopra 

	

	
	
			Tech Support Test 
		
	Name 	Siddhartha Chopra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8377958956 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Vasundhra, Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	R4 Solutions 	IT service desk 	Still working 	30,000 
Previous Employer 1 	Vmapp Technologies 	Technical support 	27/11/2018 	22,000 
Previous Employer 2 	Wipro Infotech 	IT helpdesk 	06/02/2017 	16,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check whether user is typing correct web address or not. 
2. I will ask user to try it on different browser. 
3. I will try to open website at my end to check if that site is working or not. 
4. I will ask user to check the internet connection and help user to connect it properly and in secured manner. 
5. After troubleshooting, I will ask user to restart the computer in order to make necessary changes. 
By following these steps, I can help user to open a website. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. I will power on the bluetooth speaker. 
2. I will turn on the bluetooth of mobile phone and search for the speaker under available Bluetooth devices. 
3. I will pair the devices using bluetooth connectivity. 
4. In case I am unable to find the name of speaker under bluetooth devices, I will reboot both the devices one by one and try again to pair both the devices. 

	What according to you makes you a good candidate for customer service or technical support job? 	1. I am working in international technical support since 2016. 
2. I have an experience in handling and troubleshooting IT related devices. 
3. For this job, candidate have to properly listen and understand the problem of user and I am a good listener. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3