Subject: Re: Tech Support Candidate - Rajvinder Singh
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Feb 2021 13:11:52 +0000

I spoke to him, accent issues, reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 5 February 2021 at 12:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Rajvinder Singh

Not picking

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Feb, 2021, at 20:44, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Rajvinder Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 6:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajvinder Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajvinder Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9039872397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1     Concentrix dakash       senior associate technical support      1st jan 2020    28k
Previous Employer 2     Intelnet global senior associate operations     21 april 2016   19k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check the error that is being displayed on the screen and act accordingly.

For example if the error is no internet access.
I will check if the lan cable or the wifi is connected to the system if every thing is connected. I will check the light on the modem and restart the modem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on the bluetooth speaker and press the power button on the speaker for few seconds the light on the Bluetooth speaker will start flashing.
Then turn on the bluetooth on mobile device and check for the name of bluetooth device on the list over the mobile device and select it and connect to the bluetooth device name.
What according to you makes you a good candidate for customer service or technical support job? As I have around  years of work experience as an senior executive for an uk and us process providing troubleshooting related to hardware and internet over the call, so my relevant experience makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4