Subject: Tech Support Candidate - Ujwal Kanoje
From: Ujwal Kanoje <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:46:08 -0500

| | Tech Support Test

Name | Ujwal Kanoje
E-mail | [email-masked]
Phone Number | (91) 9529744926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mundwa
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wns golbal | Sr.ops associate | 29 jan 2021 | 21700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will the internet connection. If the internet connection  is fine then i will clears the cache and cookies from Google Chrome settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will switch on the Bluetooth  in both the devices  and then  scan the name on your phone find the speaker  (device) name on phone and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Since I have done the certification in computer  hardware  and networking  and I'm very much interested  working  in technical  support  field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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