Subject: Tech Support Candidate - Yogender Thakur
From: Yogender Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:22:59 -0500

| | Tech Support Test

Name | Yogender Thakur
E-mail | [email-masked]
Phone Number | (91) 9716555101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | Yes Engineer | | 18100
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we can check our internet connection and try to open other site and if other site working that means no internet issue and then we need to cross checked with other devices like if other device is able to open the same site or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to turn On the Bluetooth speaker and after that open the Bluetooth option from the system and you can get the name of your Bluetooth device over there and you can connect the Bluetooth speaker from there.
What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting the issue and never give up on any issue easily and resolving the client issue ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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