Subject: Tech Support Candidate - Anil Kumar Anil
From: Anil Kumar Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:14:31 -0500

| | Tech Support Test

Name | Anil Kumar Anil
E-mail | [email-masked]
Phone Number | (110044) 8178294060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Corporate infotech Pvt ltd | Network engineer | Till | 18k
Previous Employer 1 | IO digital LLP | Desktop support engineer | 20 july 2020 | 18k
Previous Employer 2 | Bhawana computer | Desktop support engineer | 23Aug2018 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check whether the link which has been inserted on the browser is correct or not. After that, 2 steps will always check whether the internet connectivity is correct with the computer. After that we will fix the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect bluetooth, first of all we have to change the name of our mobile phone and then select the divice name.
What according to you makes you a good candidate for customer service or technical support job? | For this, first of all, the candidate has to work wisely and be a technical expert.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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