Subject: Tech Support Candidate - Kumar Devraj
From: Kumar Devraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:12:56 -0500

| | Tech Support Test

Name | Kumar Devraj
E-mail | [email-masked]
Phone Number | (91) 9158707307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jharkhand Panchyati Raj Department Under 14th Fc | Accounts Clerk Cum Comp Operator | 31Dec 2020 | 10000
Previous Employer 1 | PERSON(People For Education Research Scholarship And Outward Nutrition) | System Admin | 05 Jan 2016 | 7000
Previous Employer 2 | Sysnet Info System Pvt Ltd | Network Support Engineer | 04 March 2015 | 7000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device problems can be solved simply by restarting device. This clears caches, and forces the device to re-load the program or website.

2. Make Sure The Internet Connection Works Or Not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.

2.Select Bluetooth option.

3.Turn on Bluetooth.

4.list of available devices will appear.

5.If  speaker is not listed, than press the button on speaker that makes it discover..

What according to you makes you a good candidate for customer service or technical support job? | My passion and ability to listen, problem solver, helpful, team work, Quick  response, and identified customer need & wants, keep always smiling.Will Make  a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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