Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:00:25 -0500

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (110028) 7706882960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAJM | IT Eng | | 20000
Previous Employer 1 | Firstcry.com | Desktop support | | 18200
Previous Employer 2 | Blkashyap | It Executive | | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of check the internet connectivity of the system, and Ping  to Gateway for fix the system Error. And again open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, and turn on Bluetooth A list of Available device will appear if Speaker is not listed and then turn on Bluetooth of speaker .
What according to you makes you a good candidate for customer service or technical support job? | According to our support if costomer is satisfied  and give a positive response.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

| |