Subject: Tech Support Candidate - Rajat Uppal
From: Rajat Uppal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 06:32:05 -0500

| | Tech Support Test

Name | Rajat Uppal
E-mail | [email-masked]
Phone Number | (91) 9871769379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patel Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix India Pvt ltd | Senior technical representative | NA | 27000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check what's the error message that we are getting while opening a website. It makes us understand if there is any issue with internet or not, whether internet is working or not.
If there is no issue with the internet then we check if the website is down we can check it through a website checker page.
Some pages are secured web pages which uses the extensions like https://, so we have to check if we type the web link correctly or not.
If there is no issue with the website, then we can try clearing cache, cookies and history of our browser.
If all these steps are not working, we cna try restarting the computer as it can help us fixes  the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go To Settings on mobile.
Click on Bluetooth Option
Turn On Bluetooth
A list of all the available bluetooth devices will appear
If we are not getting the name of Speaker, then we need to press the button on the speaker which makes it discoverable
After that, on the mobile, once we get the speaker name, we just click on it and then it gets connected.

What according to you makes you a good candidate for customer service or technical support job?

I believe I have the good interpersonal skills. I have the required experience and expertise in the areas of technical support or customer support.
I

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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