Subject: Tech Support Candidate - Mohammed Abdul Samad
From: Mohammed Abdul Samad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:47:59 -0500

| | Tech Support Test

Name | Mohammed Abdul Samad
E-mail | [email-masked]
Phone Number | (91) 6309942435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad, India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
O

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atria Convergence Technologies Pvt Ltd | Network Engineer | Currently Working | 14000
Previous Employer 1 | Siasat Technologies Pvt Ltd | IT Admin | 01-10-2017 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1

I need to check My Browser Having Browsing Cache or Not. Most of the problems will Solve By Clearing "Cache". Then I restart My Device after saving all running task.

Step-2

I need to check my Internet Connection is Stable or Not.

Step-3

I need to Understand that Either the page error is only showing in my device or other device also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:

Turn On power button of Bluetooth Speakman

What according to you makes you a good candidate for customer service or technical support job? | First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |