Subject: Trainer Candidate - Yasir Aftab
From: Yasir Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:26:32 -0500

| | Tech Support Test

Name | Yasir Aftab
E-mail | [email-masked]
Phone Number | (91) 9810826182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Business advisory analyst | | 43000
Previous Employer 1 | SK Engineer's | Customer Relationship Analyst | 09/18 | 28000
Previous Employer 2 | Ienergizer | Customer service representative | 09/16 | 21000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Currently responsible for entire transition of new hiring from training till production
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service focus on efforts whereas great customer service focus on output
What according to you makes you a good candidate for this position? | Have relevant experience, zeal to learn more, exposure of Accenture etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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