Subject: Tech Support Candidate - Ashish Chauhan
From: Ashish Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:12:34 -0500

| | Tech Support Test

Name | Ashish Chauhan
E-mail | [email-masked]
Phone Number | (91) 9990992337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vacillate info sol pvt ltd | Customer support executive tech dept | 3 feb | 38000
Previous Employer 1 | Allied infoline pvt ltd | Quality analyst | | 15000
Previous Employer 2 | Tkws institute | Counsellor | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can clear the cache and cookies
Check network and server
Use a ping checker
Restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a bluethooth accessory
Touch and hold bluethooth
Tap pair new device
Check under available device
Tap the name of the bluethooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

My skill set is a perfect match for this job.
Easily Identify the problem .
Understant cusomer very well.
Ample knowledge of operating and software work.
Good technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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