Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:40:27 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (244001) 8057138587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact headstrong | Service desk enginneer L2 | 1 March 2021 | 15k
Previous Employer 1 | Evition techserve Pvt ltd | System engineer | 15 aug 2019 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will chekh internet connection after that I will chekh this url is work any proxy if work any proxy then chekh proxy settings or chekh this a open internet link or working any vpn if work any vpn so chekh vpn connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we will turn on bloutooh for both device after that we we open mobile blutooth settings after that we will click on serch device in mobile the the out bloutooh device will search then we will pair the device
What according to you makes you a good candidate for customer service or technical support job? | Good understanding and listening qaulity and have passaon in any condition and working 24*7 environment
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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