Subject: Tech Support Candidate - Pradeep Prajapati
From: Pradeep Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:35:41 -0500

| | Tech Support Test

Name | Pradeep Prajapati
E-mail | [email-masked]
Phone Number | (+91) 9565281657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Droom Technology | IT Analyst | Currently Working | 17.300
Previous Employer 1 | Hartron Communication | IT Executive | 31 August | 15.160
Previous Employer 2 | Delta IT Network Pvt. Ltd. | IT Executive | 12 Junuary | 10.500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

OS installation and Printer installation or troubleshooting
Outlook configuration and backup or troubleshooting
Excel sheet update of user & WhatsApp sheet update
Create user and Give permition

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I am open the mobile and go to setting & on Bluetooth
Searching the Bluetooth device and select device
and pair
Its done

What according to you makes you a good candidate for customer service or technical support job? | Technical Support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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