Subject: Trainer Candidate - Varun Sattija
From: Varun Sattija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:35:09 -0500

| | Tech Support Test

Name | Varun Sattija
E-mail | [email-masked]
Phone Number | (91) 9999678027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quattro | Manager | nov 2020 | 64000
Previous Employer 2 | Genpact | Management trainee | Jun 2018 | 42000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | create and develop effective training material for the NHT, where we make sure that each every New hire are gone through the training with proper understanding of the process in and out so there would be no discrepancies in the live projects
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | unplanned leaves- as the roster is created and shared with the client, that these many people will be logged in for the day and suddenly some team members take an unplanned leave which creates an issue so we develop a plan to have swap system implemented to make the people logged in with ppl on leave asking them to swap with ht person. at the end of the day we have to make sure that the business is not impacted and it should run in a smooth direction

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- it is just informing the customer about his/her query

Great- informing and educating the customer about the request

What according to you makes you a good candidate for this position? | i am experienced in handling any kind of situation and knowing the business for so long, i would like to take an opportunity to learn more and more and implement my ideas to bring smoothness in the process without any hassle.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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