Subject: Tech Support Candidate - Nagesh Ghaywat
From: Nagesh Ghaywat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:03:52 -0500

| | Tech Support Test

Name | Nagesh Ghaywat
E-mail | [email-masked]
Phone Number | (91) 9373013378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune, maharastra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Desktop support engineer | 23 July 2020 | 13000
Previous Employer 1 | HSA Consultancy Pvt. Ltd. | Desktop and Network engineer | October 2019 | 11000
Previous Employer 2 | NA | NA | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am getting error during open this website so I will do following troubleshooting,
1.Restart the device,many basic problems can be solved by just restarting device.This clear the cache and forces the device to reload the program.Before restating our device please make sure that save all working data to prevent data loss.

2.Make sure the internet works,open another website from same browser e.g. google.com.If searching dosent work then follow another step for troubleshooting.
3.Make sure this website is down for everybody or just me.

4.Please check proxy setting,if proxy setting is not correct then correct it,delete cache and clear history from browser and then check for website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we have to go into
. Setting
. Tap the bluetooth option and turn on bluetooth.
. List of available device appear.
. If our speaker is not listed then check speaker is properly on or not.
. On our mobile select speaker device name for connecting.

Then we are successfully connected to mobile with speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have ability to learn new software and hardware.
Analysis of technical issues.I have experience on applications support, desktop support,any hardware support,taking remote of user device,solving issues from remote location,and gives a better idea to customer for handling device.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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